Frequently asked questions
Q. What does the card look like?
A: The card looks just like a credit card with a graphic image on the front.
Q: How do the cards operate?
A: Intu Trafford Centre Gift Cards can be purchased for any amount between £5 and £250 from the Customer Services Desks on lower Peel Avenue and in the main dome with cash or all major credit/debit cards. The required amount will be incorporated onto the Gift Card and the amount will be printed onto the presentation sleeve of the Card. The recipient can then spend the amount on the card at any intu Trafford Centre store/restaurant or leisure unit who accept the card.
Q: How does the recipient know the value on the card?
A: The value will be stated on the presentation sleeve of the card. Customers with a Visa Debit card can check the available balance and recent transactions by visiting www.mycardaccount.info
or calling (low rate) 0808 238 9010 (24 hrs a day).
Customers with a Store Financial card can check their balance by visiting www.getmybalance.com or calling 0121 268 3210.
Customers may also check their balance at the Customer Services Desk during the Centre’s opening hours. You can also check your balance at a number of information pods which are located around the Centre.
Q: What if I have a Trafford Centre Gift Cheque, can this still be accepted?
A: We would like to inform our customers that we will no longer accept the old Gift Cheques as payment for a Trafford Centre Gift Card from the 1 September 2012.
Q: Can children use intu Trafford Centre Gift Card?
A: Yes, there are no restrictions.
Q: How do I pay for intu Trafford Centre Gift Card?
A. The following methods of payment are accepted.
Cash, to the maximum of £100.
Store Financial is authorised in the UK by the Financial Services Authority and subscribes to The Banking Code.
Q: For how long is the card valid?
A: The Gift Card is valid for two years from the date of purchase.
Q: Can I still use Gift Cheques?
A. Please note that the old Trafford Centre Gift Cheques are no longer accepted within shops, restaurants and leisure venues at intu Trafford Centre.
Q: Does the Card include packaging?
A: Yes, you will receive a free Gift Card wallet. Special gift packaging is available at £2 per item.
Q: Do any terms and conditions apply?
A: Yes, there are terms and conditions associated with the sale of Gift Cards. You can read these in full here>
For more information contact Customer Services on 0161 749 1718/17.